Customer Policy – Nuvostella

Returns & Replacements

At Nuvostella, we strive to deliver high-quality products. However, if you receive a misprinted, damaged, or defective item due to handling issues during transit, we’re here to help!

• To request a replacement or refund, you must submit your request within 7 days of delivery.

• Please provide unboxing videos and clear images of the defective product, including the original packaging.

• If a replacement request is made after 7 days, reprinting charges may apply.

Exchanges & Size Issues

• If you ordered the wrong size or wish to exchange an item without any defects, you will need to place a new order at your own expense.

• In case of size discrepancies, please submit images of the product along with measurements for verification.

Lost in Transit

• If an order is marked as lost in transit, we will issue a full refund.

Important Notes

1. Unboxing Video Required – If an unboxing video is not provided and we cannot verify the issue, we will not be able to process a refund or replacement.

2. Handle Packages Carefully – Damage caused while opening the package with scissors or sharp objects will not qualify for a refund unless the damage was already present and recorded in an unboxing video.

3. Courier Package Damage – If you notice any damage to the package upon delivery, please mention it in the delivery remarks before signing. This helps us claim compensation from the courier.

Color Disclaimer

• Our prints are created using CMYK ink blending technology, and while we aim for accurate color reproduction, slight variations may occur between on-screen previews and actual products.

• If exact color matching is essential, we recommend ordering test swatches before placing a bulk order.

For any queries, feel free to contact our support team at sales@nuvostella.com.

Thank you for choosing Nuvostella!